About MICM

About MICM

With over 13 years experience specialising in inner city residential property, MICM has a solid reputation for achieving outstanding results. Its extensive and unmatched network of six inner city, non-franchised offices, offers a true one-stop-shop for all your property needs. MICM specialises in all facets of real estate including sales, property management, leasing, body corporate management, maintenance and insurance.

MICM’s success is based on providing service through four simple principles:

  • Having the best management and operational systems
  • Effective communication with clients
  • Building a customer focused team with the specialised skills for the tasks required
  • Specialising in residential property

MICM Managing Director, Keith Bayliss, believes that they key to MICM’s past and continued success is a focus on refining business processes and improving and upgrading services. With this in mind, the company has obtained ISO certification 9001:2000. Independent expert auditors regularly assess MICM's systems and operations to ensure that MICM meets the internationally recognised ISO (International Standards Organisation) requirements.

MICM’s commitment to exceptional service, innovative marketing, and industry leadership has played an integral role in its rapid growth. The company now employs a team of over 100 staff whose talent, enthusiasm and integrity are at the core of its business success.

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Quality Endorsed Company

Melbourne Inner City Management (MICM) has obtained certification of ISO 9001:2000. Certification involves independent expert auditors assessing the organization's systems and operations to ensure that Melbourne Inner City Management meets the internationally recognized ISO (International Standards Organization) requirements.

ISO in simple terms according to the Director Keith Bayliss "is the international language of quality business management".

"Client satisfaction is important to our business. Quality management aims at ensuring that customers' needs are understood and met. Achieving accreditation helps the company to offer improved service performance and customer satisfaction leading to better productivity and efficiency".